I have never been more impressed with a service company! Our AC went out and I called Cool Heat KC on Sunday of Labor Day Weekend as they came highly recommended to us. I was expecting to get an answering machine, but Rick picked up right away and came over immediately. He spotted the issue and fixed it right away. Could not have been a better experience all around. He was incredibly kind, informative, and professional. We will be customers for life and will happily refer to our friends and family as well. Thank you!